Commonwealth Corps Service

Commonwealth Corps Service Internship Position Description

New American Association of MA Digital Literacy Project
Commonwealth Corps
Digital Literacy and Outreach Associate

The mission of the Commonwealth Corps service internship program is to engage Massachusetts residents of all ages, backgrounds, and identities in direct service to strengthen communities, address critical needs, and increase volunteerism. Through hands-on experience, Commonwealth Corps members gain professional skills and valuable knowledge while positively impacting diverse communities in our state.

The Massachusetts Service Alliance (MSA) is a private, nonprofit agency that oversees the program and supports host site partners and members to find success throughout the program year. The two Commonwealth Corps members with the New American Association of Massachusetts will serve 10 months in a full-time capacity. They will join a diverse corps of members across Massachusetts who share a common desire to discover their passion and build their network in service to their communities and the Commonwealth.

New American Association of Massachusetts (NAAM) assists newly arriving refugees and immigrants with becoming economically stable and builds bridges for refugees and immigrants to be a part of the larger community. NAAM is seeking 2 full-time Commonwealth Corps members who will serve as the Digital Literacy and Outreach Associates throughout the North Shore, Lowell, Greater Boston, and MetroWest of Massachusetts. The members will undertake a range of service activities addressing identified community needs. The members will design, facilitate, and develop digital literacy sessions to empower refugees and immigrants with essential technological skills to be engaged in the technology society and participate in ESOL programing.

What You’ll Do:

Essential Responsibilities:

  • Complete a minimum of 1,500 hours of service, serving through June 21, 2025
  • Attend a minimum of 6 Commonwealth Corps trainings and service events held by MSA post
  • Participate in a minimum of 1 hour of MSA-related activities each This includes filling out timesheets, completing a bi-monthly reflection or check-in, or other MSA-related tasks or activities.
  • Facilitate digital literacy sessions that assist clients to appropriately participate in online learning (use camera, mute/unmute, chat feature).
  • Build on NAAM’s volunteer network and recruit new volunteers to assist with the facilitation of the digital literacy
  • Assist to provide each client with a laptop computer or tablet through research of organizations that provide devices and/or conducting a computer and device drive.

Marginal Responsibilities:

  • Be a part of the greater Commonwealth Corps community, including participating in cross-site learning groups, writing a short profile for the CC newsletter, connecting with other members on our online platforms, and attending optional social/service events.
  • Use class observations and client feedback to further develop digital literacy sessions.
  • Send out monthly NAAM community newsletters aimed at notifying community members of NAAM happening and to recruit new volunteers.
  • Maintain social media platforms to reach community members interested in NAAM’s mission.
  • Research affordable internet resources for clients

Who You Are:

You must be:

  • A Massachusetts resident with legal authorization to work in the U.S.
  • 18 years of age at minimum (member age range is 18 – 70+ years old)
  • Excited to give back to your community and interested in developing your skills and gaining new professional experiences
  • Able to balance service internship commitments with personal commitments in a sustainable way
  • Strong written and verbal communication
  • Cultural sensitivity and knowledge of the needs of immigrants and refugees
  • Flexible, dependable, and detail oriented
  • Knowledgeable in technology including Microsoft Office, Google Suite, etc.

It would also be great if you:

  • Where an Individual with lived immigrant/refugee
  • Hold a valid driver’s license and a reliable form of transportation are
  • Have a sense of humor and ability to roll with the

What You’ll Get:

  • Stipend of $1,250 semi-monthly while in service, up to $26,250, minus taxes and withholdings.
  • Health insurance (individual coverage only).
  • Member assistance program, including unlimited, confidential, 24/7, phone counseling services and up to three free, in-person counseling sessions, plus a lot more.
  • Completion award of up to $4000 upon successful completion of service, minus taxes and
  • Reimbursement for outside training or professional development opportunities relevant to member’s service and/or goals (Up to $100; Dependent on approval from MSA).
  • Extensive training from MSA with a diversity, equity and inclusion focus and other professional development
  • Limited reimbursement for travel to Corps-wide MSA-sponsored
  • Internet reimbursement up to $50/month while required to complete some service from home if required by site.
  • Limited travel reimbursement from their host site for certain service-related travel away from their usual service location, according to that agency’s policies.
  • Mental Health/Personal Day once per month counting towards
  • Planned absences and time off at the discretion of the host site, NAAM. Time off does not count toward total hour completion.

Please note that receipt of these stipends/benefits may impact an individual’s eligibility for certain public benefits.

Term of Service:

  • Position Start Date: August 19, 2024
  • Position End Date: June 21, 2025
  • Service commitment 40 hours per week during the following days/times: M – F 9am – 5pm
  • Location: Hybrid (one service member – remote and Lynn, MA and one service member – remote and Lowell, MA)
    • Service member will be required to be in the respective office two days out of the week. Remote and office days will be scheduled with the service member’s supervisor.

How to Apply:

  • To apply, please send your resume and brief email introducing yourself to Ally Croteau, CRES Program Manager at Early applications are encouraged as applications will be accepted on rolling basis. Questions about this position can be directed to Ally Croteau at

Accepted members will be required to undergo a criminal history check.

The New American Association of Massachusetts will recruit and select persons in all positions to ensure a diverse and inclusive climate without regard to race, ethnicity, religion, sex, gender, sexual orientation, age, veteran status, color, political affiliation, creed, national origin, marital status, or any other status as protected by federal, state, and local laws. The New American Association of Massachusetts welcomes applications from individuals with disabilities and will make reasonable accommodations for interviews and for service upon request.