Family Support Services/Teen Program Coordinator

Job Title: Family Support Services/Teen Program Coordinator

Location: 10 Kirk St. Lowell, MA. Mainly in-person with some remote flexibility.

Background: The New American Association of Massachusetts (NAAM) is a non-profit organization that provides social services and employment assistance to refugees, asylees, and immigrants. We are currently hiring a full-time Family Support Services/Teen Program Coordinator to plan and implement the day-to-day operations of these two interconnected programs, and supervise any additional staff and volunteers.

Family Support Services Responsibilities:

  • Conduct outreach to NAAM families, in-home visits as needed to ensure safe home environments.
  • Work as liaison between home and school to support learning, engagement, and parent involvement.
  • Provide academic tutoring and study skills development, including digital literacy for children and parents.
  • Connect families with local resources for clothing, school supplies, home goods and furniture; financial assistance when needed; as well as recreation and enrichment opportunities for all family members.

Teen Program Responsibilities:

  • Conduct community outreach: recruit participants, assess needs, motivation, and availability.
  • Communicate with teachers and counselors to support teens’ learning, goals, and overall well-being.
  • Plan afterschool (and summer) sessions that are creative and engaging.
  • Provide academic tutoring 1-on-1 and in small groups, college visits and test preparation.
  • Prepare teens for permit test and driver’s education, as well as part-time employment opportunities.
  • Ensure program runs smoothly by performing administrative tasks, buying snacks and supplies, organizing activities and field trips.

Additional Responsibilities:

  • Supervise any additional staff and volunteers; schedule, organize, and lead meetings and training; ensure all paperwork such as timesheets, attendance, and case notes are filed in a careful and timely manner; attend regular check-ins with supervisor; offer ideas and solutions for growth of both programs.
  • Occasional help with grant reports and grant writing, translation/interpreting.

Required Qualifications:

  • College degree
  • Comfortable working with immigrants and refugees, especially young people, culturally sensitive
  • Ability to speak another language, especially Spanish, Haitian Creole, Pashto/Farsi, and Swahili
  • Classroom teaching experience, or have worked with children and teens in educational setting
  • Familiarity with computer and cellphone technology, Google and Outlook, WhatsApp
  • Must be vaccinated against COVID-19 and comfortable working in-person
  • Driver’s license and reliable access to a vehicle

Preferred Qualifications:

  • Familiarity with social service resources in Lowell and surrounding towns
  • Experience with trauma-informed care

Compensation & Schedule: $25-30/hour based on experience, 40 hours per week. Schedule is flexible, but includes frequent afterschool hours, some evenings & weekends, and summer availability. Position begins September 2023 and is grant-funded through at least August 2024.

To apply, please send resume and a brief email introducing yourself to:

Amanda Sullivan, NAAM Lowell Director, at